Working places support
• Management of personal computer systems
Installation, setting up, maintenance, repairing and upgrading of computing techniques. Support of the system and the office software;
• Management of printing and information processing devices
Installation, setting up, maintenance, repairing, upgrading of the office equipment, supply of consumable products.

Support for special computer systems BIS-2000
• Maintenance
Preventive works on maintenance of the hardware, maintenance of fiscal software;
• Repairing and restoring to working condition
Current and complex repairs of the hardware, interaction with the supplier of the equipment for repairing the fiscal modules.

Network support and telecommunication services
• Management of structured cabling systems
Working and maintenance of local nets, organization of VPN-channels for connecting the remote offices;
• Management of the head-end equipment
Installation, setting-up and maintenance of servers, support of the MicroSoft head-end equipment;
• Management of the communications equipment;
Installation, setting up and maintenance of equipment, interaction with local telecommunication service providers.

Additional services
• Presentation management
Technical support organization for presentations (own or the client’s equipment), maintenance of presentations;
• Management of electronic queues systems;
Maintenance and setting up the electronic queues systems, interaction with the companies providers;
• Consultation support
Consultations and user training. Problems solution of any complexity that users may have when operating the IT infrastructure.

Why Marco-Plus
• Many years’ experience in servicing banking information systems;
• Wide territorial presence;
• STB ISO 9001-2009 Certificate of Compliance (Quality Management System);
• Advanced service technologies (Incident Management, Call Management);
• Its own Contact Centre.