SMS-bank module is designed for getting, processing and transmission of textual information in the form of SMS-messages for the Bank’s clients and from the clients with inquiries for carrying out operations and getting financial information.

Marco offers the following operational support services of the SMS-bank module:

Provision of services by phone (ServiceDesk)
• Hot Line for the support of the clients and the operational personnel of the servicing banks;
• Maintenance of mail message transmission (solution of problems connected with mail and dial-up);
• Maintenance of transmission of electronic documents and inquiry messages (solution of problems connected with encryption, database settings and other factors that affect the inquiry processing);
• Consulting and training by phone by the client independently during the installation and maintenance of the module.

System installation
• Visit to the client for Client-Bank system implementation which includes installation and setting up the client part of this system, as well as training of the client’s personnel to work with it
• Troubleshooting service (maintenance)
• Visit to the client for reinstallation, setting-up or elimination of problems arising during the operation of the module, as well as re-training of the client’s personnel to work in this system.

System administration and monitoring
• Testing and mailing of the system upgrades;
• Acquiring clients for further work with the system;
• Deleting of the client’s accounts in the system;
• Administration of mail servers and servers of the client inquiries processors;
• Monitoring of the client inquiries processors.