Mobile-bank module is designed for servicing natural persons via Internet but it is specially optimized for mobile phones and communicators.

Marco offers the following services of operational support of the Mobile-Bank module:

Provision of services by phone (ServiceDesk)
• Hot Line for the support of the clients and the operational personnel of the servicing banks;
• Maintenance of mail message transmission (solution of problems connected with mail and dial-up);
• Maintenance of transmission of electronic documents and inquiry messages (solution of problems connected with encryption, database settings and other factors that affect the inquiry processing);
• Consulting and training by phone by the client independently during the installation and maintenance of the module.

System installation
• Visit to the client for Client-Bank system implementation which includes installation and setting up the client part of this system, as well as training of the client’s personnel to work with it
• Troubleshooting service (maintenance)
• Visit to the client for reinstallation, setting-up or elimination of problems arising during the operation of the module, as well as re-training of the client’s personnel to work in this system.

System administration and monitoring
• Testing and mailing of the system upgrades;
• Acquiring clients for further work with the system;
• Deleting of the client’s accounts in the system;
• Administration of mail servers and servers of the client inquiries processors;
• Monitoring of the client inquiries processors.