Provision of services by phone (ServiceDesk)
• Hot Line for the support of the clients and the operational personnel of the servicing banks (Client-Bank, Internet-Bank, Crypto Mail systems);
• Maintenance of mail message transmission (solution of problems connected with mail and dial-up);
• Maintenance of transmission of electronic documents and inquiry messages (problems solution connected with encryption, database settings and other factors that affect the inquiry processing);
• Consulting and training by phone during installation and maintenance of the Client-Bank by the client himself.
Client-Bank system installation
• Visit to the client for Client-Bank system implementation which includes installation and setting of the client part of this system, as well as training of the client’s personnel to work with it.
Troubleshooting service (maintenance)
• Visit to the client for reinstallation, setting-up or elimination of problems arising during the operation of the Client-Bank system, as well as re-training of the client’s personnel to work in this system.
Client-Bank system administration and monitoring
• Testing and mailing of upgrades of the Client-Bank system;
• Acquiring clients for further work with the Client-Bank system;
• Deleting of the client’s accounts in the Client-Bank system;
• Administration of mail servers and servers of the client inquiries processors;
• Monitoring of the client inquiries processors.
Advantages of servicing with Remote Business Service Systems
• Personnel large experience in implementation and support of the Client-Bank systems, and as consequence provision of quality consultations on emerging issues about the maintenance of electronic payment systems;
• Marco LLC regional offices in 14 cities and towns of the Republic of Belarus and the possibility of visit of the client in every place on the territory of the Republic of Belarus;
• Economies of scale. Marco LLC employees provide maintenance services for the Client-bank systems to clients of 9 banks
• Flexibility to choose the interaction level of servicing Remote Business Service Systems. We provide the client the possibility to choose the service package beginning from a simple installation and training and ending with the transfer of the functional;
• Full responsibility for the speed and quality of the client servicing;
• Monitoring of the client inquiries process. Immediate commencement of operations on emerging malfunctions;
• Client feedback. The quality and completeness of the provided services is proved by the client with the service card.
