Marco-Plus company provides services for self-service banking systems consisting of automated teller machines (ATM), payment and reference terminals (PRT) and POS-terminals. The company provides the following services:
Commissioning of the equipment of self service banking systems
Preliminary investigation of the installation site of the equipment;
Conclusion and maintenance of contracts for the self service banking systems performance on the ATM installation;
Delivery of the equipment directly to the installation site, assembly, fastening to the floor;
Power and communication outlets installation;
Connection of the equipment of self service banking systems to the processing system;
Additional equipment installation;
Configuration of the application software, change of connection diagrams;
Carrying out protective measures in accordance with PCI DSS;
Downloading the cryptographic keys;
Training the users to work with the equipment.
First line support services
Change of consumables;
Reset of errors, removal of electronic journals;
Elimination of jams, removal of foreign objects;
Change of cassette nominals, screen forms and screen savers;
Support of the outward appearance of self service banking systems;
Change of promotional materials located in self service banking systems;
Change of electric spotlamps of self service banking systems;
Updates installation of the system, application and antivirus software;
Consultation support for users of self service banking systems;
Carrying out periodic maintenance of the equipment;
Restoring to working condition without having to change parts and components.
Second line support services
Complex technical repairs of self service banking systems;
Organization of warranty repairs of the equipment of self service banking systems;
Delivery of the defective equipment to the service center;
Restoring of the system application software.
POS-terminal equipment repairing
Warranty and after-sales service of POS-terminal equipment of the Verifone company;
POS-terminal equipment repairs.
Additional services
Monitoring of the technical condition of the equipment;
Installation of video surveillance systems in the ATM;
Technical protection of information;
Technical modernization of devices of self service banking systems;
Development of configuration files for the ATM;
Taking videos from video surveillance systems;
Labeling/ removal of advertising films and stickers;
Disassembling and utilization of the systems of self service banking systems.
